Through the lens of social capital: A research agenda for studying IT outsourcing

Beena George, Rudy Hirschheim, Alexander Von Stetten

Research output: Contribution to journalArticle

9 Scopus citations

Abstract

Purpose - This paper proposes a new research agenda for information technology (IT) outsourcing, motivated by the belief that the social capital concept enables IT outsourcing researchers to capture more of the nuances of the client-vendor relationship in IT outsourcing arrangements. Design/methodology/approach - The paper builds a comprehensive framework of social capital based on Nahapiet and Ghoshal (1998) to examine the IT outsourcing life cycle. Past research on IT outsourcing is examined applying the parameters of the framework to identify issues that have been addressed in research on IT outsourcing and to uncover the gaps in past research. Findings - The social capital framework is applied to IT outsourcing which suggests new avenues for future outsourcing research. Research limitations/implications - While past research has identified success factors for IT outsourcing, a significant number of outsourcing arrangement still fail to meet expectations. The research agenda presented in this paper encourages an examination of IT outsourcing from a different perspective to determine how to successfully manage IT outsourcing. Originality/value - The paper provides a new framework that is useful for identifying the relationships among past research in IT outsourcing as well as for identifying potential topics for future research.

Original languageEnglish (US)
Pages (from-to)107-134
Number of pages28
JournalStrategic Outsourcing
Volume7
Issue number2
DOIs
StatePublished - Jan 1 2014

Keywords

  • Framework
  • Future directions
  • Outsourcing
  • Relationship management
  • Social capital

ASJC Scopus subject areas

  • Management Science and Operations Research

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