@inproceedings{7116b039c04a44a38b8c1a22c810b8be,
title = "Tele-Follow-Up and Outpatient Care",
abstract = "We examine the application of telemedicine for follow-up care (i.e., tele-follow-up). By collaborating with a large Asian hospital that sequentially adopted the tele-follow-up service in different departments, we leverage the difference-in-differences design and find that the adoption of telemedicine significantly increases the follow-up volume by 54%. Moreover, telemedicine generates positive spillover effects on onsite care provision, with onsite follow-up visits increasing by 10.7% and onsite initial visits increasing by 5.7%. The mechanism test shows that the treatment effect is heterogeneous by patients' cost sensitivity to onsite follow-up care. Finally, we show that tele-follow-up improves patient care quality, as evidenced by a significant reduction in the readmission rate, which reinforces the value of tele-follow-up applications.",
keywords = "follow-up care, health care access, health information technology, telemedicine",
author = "Wei Gu and Meng Li and Shujing Sun",
note = "Publisher Copyright: {\textcopyright} 2024 IEEE Computer Society. All rights reserved.; 57th Annual Hawaii International Conference on System Sciences, HICSS 2024 ; Conference date: 03-01-2024 Through 06-01-2024",
year = "2024",
language = "English (US)",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "6310--6319",
editor = "Bui, {Tung X.}",
booktitle = "Proceedings of the 57th Annual Hawaii International Conference on System Sciences, HICSS 2024",
address = "United States",
}