Proposed business and franchising models for primary care in Kenya

Elise Catherine Davis, Ashley Evans, Caroline Uptmore, Sarah Lang, Jessica K. McElroy, David Ellenburg, Tony Nguyen, Bita A. Kash

Research output: Contribution to journalReview articlepeer-review

1 Scopus citations


Purpose: The purpose of this paper is to present proposed solutions and interventions to some of the major barriers to providing adequate access to healthcare in Kenya. Specific business models are proposed to improve access to quality healthcare in low- and middle-income countries. Finally, strategies are developed for the retail clinic concept (RCC). Design/methodology/approach: Google Scholar, PubMed and EBSCOhost were among the databases used to collect articles relevant to the purpose in Kenya. Various governmental and news articles were collected from Google searches. Relevant business models from other sectors were considered for potential application to healthcare and the retail clinic concept. Findings: After a review of current methodologies and approaches to business and franchising models in various settings, the most relevant models are proposed as solutions to improving quality healthcare in Kenya through the RCC. For example, authors reviewed physician recruitment strategies, insurance plans and community engagement. The paper is informed by existing literature and reports as well as key informants. Research limitations/implications: This paper lacks primary data collection within Kenya and is limited to a brief scoping review of literature. The findings provide effective strategies for various business and franchising models in healthcare. Originality/value: The assembling of relevant information specific to Kenya and potential business models provides effective means of improving health delivery through business and franchising, focusing on innovative approaches and models that have proven effective in other settings.

Original languageEnglish (US)
Pages (from-to)48-56
Number of pages9
JournalEuropean Journal of Training and Development
Issue number1-2
StatePublished - 2018


  • Franchising
  • Kenya
  • Patient engagement
  • Physician recruiting
  • Retail clinic
  • Social franchising

ASJC Scopus subject areas

  • Organizational Behavior and Human Resource Management


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