The purpose of this study was to determine the proportion of questions used by online physician rating scales to directly rate physicians themselves. A systematic review was performed of online, patient-reported physician rating scales. Fourteen websites were identified containing patient-reported physician rating scales, with the most common questions pertaining to office staff courtesy, wait time, overall rating (entered, not calculated), trust/confidence in physician, and time spent with patient. Overall, 28% directly rated the physician, 48% rated both the physician and the office, and 24% rated the office alone. There is great variation in the questions used, and most fail to directly rate physicians themselves.

Original languageEnglish (US)
Pages (from-to)e445-e456
Number of pages12
Issue number4
Early online dateApr 16 2018
StatePublished - Jul 1 2018


  • Journal Article
  • Administrative Personnel/standards
  • Time Factors
  • Humans
  • Physician-Patient Relations
  • Surveys and Questionnaires
  • Internet
  • Physicians/standards
  • Trust
  • Patient Satisfaction

ASJC Scopus subject areas

  • Surgery


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