Muddling through troubled water: resilient performance of incident management teams during Hurricane Harvey

Research output: Contribution to journalArticle

Changwon Son, Farzan Sasangohar, S. Camille Peres, Jukrin Moon

Modern communities face escalating threats from natural disasters. Thus, the resilience of incident management teams (IMTs) during adverse events becomes crucial to protect lives and physical systems. However, prior studies have only partially highlighted factors related to IMT resilience. To provide a holistic understanding of the resilience of the IMTs, this study conducted semi-structured interviews with 10 experienced IMT personnel during Hurricane Harvey. Thematic analysis revealed six characteristics of resilient IMTs during a hurricane event: (i) establishing a common operating picture, (ii) adopting and adapting plans and protocols, (iii) proactive, re-prioritizing, and unconventional decision-making, (iv) enhancing resourcefulness and redundancy, (v) learning for improved anticipation and response readiness, and (vi) inter-organisational relationship to promote IMT functions. As an empirical investigation of the resilience of the IMTs, the findings inform future endeavours for developing incident information technologies and strategies to harmonise pre-established plans with adaptive actions in the field and fostering capabilities to learn from incidents. Practitioner summary: Resilient incident management teams establish a common operating picture; effectively adopt and adapt plans and protocols; make decisions in an unconventional and anticipatory fashion; constantly re-prioritize goals and tasks; enhance resourcefulness and redundancy; continuously learn skills for improved anticipation and response readiness; and exhibit good inter-organisational coordination and planning skills.

Original languageEnglish (US)
Pages (from-to)643-659
Number of pages17
JournalErgonomics
Volume63
Issue number6
DOIs
StatePublished - Jun 2 2020

PMID: 32321378

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Muddling through troubled water : resilient performance of incident management teams during Hurricane Harvey. / Son, Changwon; Sasangohar, Farzan; Peres, S. Camille; Moon, Jukrin.

In: Ergonomics, Vol. 63, No. 6, 02.06.2020, p. 643-659.

Research output: Contribution to journalArticle

Harvard

Son, C, Sasangohar, F, Peres, SC & Moon, J 2020, 'Muddling through troubled water: resilient performance of incident management teams during Hurricane Harvey' Ergonomics, vol. 63, no. 6, pp. 643-659. https://doi.org/10.1080/00140139.2020.1752820

APA

Son, C., Sasangohar, F., Peres, S. C., & Moon, J. (2020). Muddling through troubled water: resilient performance of incident management teams during Hurricane Harvey. Ergonomics, 63(6), 643-659. https://doi.org/10.1080/00140139.2020.1752820

Vancouver

Son C, Sasangohar F, Peres SC, Moon J. Muddling through troubled water: resilient performance of incident management teams during Hurricane Harvey. Ergonomics. 2020 Jun 2;63(6):643-659. https://doi.org/10.1080/00140139.2020.1752820

Author

Son, Changwon ; Sasangohar, Farzan ; Peres, S. Camille ; Moon, Jukrin. / Muddling through troubled water : resilient performance of incident management teams during Hurricane Harvey. In: Ergonomics. 2020 ; Vol. 63, No. 6. pp. 643-659.

BibTeX

@article{102fa60c01c04e89897df1505436bc5e,
title = "Muddling through troubled water: resilient performance of incident management teams during Hurricane Harvey",
abstract = "Modern communities face escalating threats from natural disasters. Thus, the resilience of incident management teams (IMTs) during adverse events becomes crucial to protect lives and physical systems. However, prior studies have only partially highlighted factors related to IMT resilience. To provide a holistic understanding of the resilience of the IMTs, this study conducted semi-structured interviews with 10 experienced IMT personnel during Hurricane Harvey. Thematic analysis revealed six characteristics of resilient IMTs during a hurricane event: (i) establishing a common operating picture, (ii) adopting and adapting plans and protocols, (iii) proactive, re-prioritizing, and unconventional decision-making, (iv) enhancing resourcefulness and redundancy, (v) learning for improved anticipation and response readiness, and (vi) inter-organisational relationship to promote IMT functions. As an empirical investigation of the resilience of the IMTs, the findings inform future endeavours for developing incident information technologies and strategies to harmonise pre-established plans with adaptive actions in the field and fostering capabilities to learn from incidents. Practitioner summary: Resilient incident management teams establish a common operating picture; effectively adopt and adapt plans and protocols; make decisions in an unconventional and anticipatory fashion; constantly re-prioritize goals and tasks; enhance resourcefulness and redundancy; continuously learn skills for improved anticipation and response readiness; and exhibit good inter-organisational coordination and planning skills.",
keywords = "Resilience, emergency management, hurricane, joint cognitive system",
author = "Changwon Son and Farzan Sasangohar and Peres, {S. Camille} and Jukrin Moon",
year = "2020",
month = "6",
day = "2",
doi = "10.1080/00140139.2020.1752820",
language = "English (US)",
volume = "63",
pages = "643--659",
journal = "Ergonomics",
issn = "0014-0139",
publisher = "Taylor and Francis Ltd.",
number = "6",

}

RIS

TY - JOUR

T1 - Muddling through troubled water

T2 - Ergonomics

AU - Son, Changwon

AU - Sasangohar, Farzan

AU - Peres, S. Camille

AU - Moon, Jukrin

PY - 2020/6/2

Y1 - 2020/6/2

N2 - Modern communities face escalating threats from natural disasters. Thus, the resilience of incident management teams (IMTs) during adverse events becomes crucial to protect lives and physical systems. However, prior studies have only partially highlighted factors related to IMT resilience. To provide a holistic understanding of the resilience of the IMTs, this study conducted semi-structured interviews with 10 experienced IMT personnel during Hurricane Harvey. Thematic analysis revealed six characteristics of resilient IMTs during a hurricane event: (i) establishing a common operating picture, (ii) adopting and adapting plans and protocols, (iii) proactive, re-prioritizing, and unconventional decision-making, (iv) enhancing resourcefulness and redundancy, (v) learning for improved anticipation and response readiness, and (vi) inter-organisational relationship to promote IMT functions. As an empirical investigation of the resilience of the IMTs, the findings inform future endeavours for developing incident information technologies and strategies to harmonise pre-established plans with adaptive actions in the field and fostering capabilities to learn from incidents. Practitioner summary: Resilient incident management teams establish a common operating picture; effectively adopt and adapt plans and protocols; make decisions in an unconventional and anticipatory fashion; constantly re-prioritize goals and tasks; enhance resourcefulness and redundancy; continuously learn skills for improved anticipation and response readiness; and exhibit good inter-organisational coordination and planning skills.

AB - Modern communities face escalating threats from natural disasters. Thus, the resilience of incident management teams (IMTs) during adverse events becomes crucial to protect lives and physical systems. However, prior studies have only partially highlighted factors related to IMT resilience. To provide a holistic understanding of the resilience of the IMTs, this study conducted semi-structured interviews with 10 experienced IMT personnel during Hurricane Harvey. Thematic analysis revealed six characteristics of resilient IMTs during a hurricane event: (i) establishing a common operating picture, (ii) adopting and adapting plans and protocols, (iii) proactive, re-prioritizing, and unconventional decision-making, (iv) enhancing resourcefulness and redundancy, (v) learning for improved anticipation and response readiness, and (vi) inter-organisational relationship to promote IMT functions. As an empirical investigation of the resilience of the IMTs, the findings inform future endeavours for developing incident information technologies and strategies to harmonise pre-established plans with adaptive actions in the field and fostering capabilities to learn from incidents. Practitioner summary: Resilient incident management teams establish a common operating picture; effectively adopt and adapt plans and protocols; make decisions in an unconventional and anticipatory fashion; constantly re-prioritize goals and tasks; enhance resourcefulness and redundancy; continuously learn skills for improved anticipation and response readiness; and exhibit good inter-organisational coordination and planning skills.

KW - Resilience

KW - emergency management

KW - hurricane

KW - joint cognitive system

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UR - http://www.scopus.com/inward/citedby.url?scp=85084289693&partnerID=8YFLogxK

U2 - 10.1080/00140139.2020.1752820

DO - 10.1080/00140139.2020.1752820

M3 - Article

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EP - 659

JO - Ergonomics

JF - Ergonomics

SN - 0014-0139

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ER -

ID: 64400208